Patient Safety is Our Top Priority
Alliance Radiology is the imaging service provider for Merrimack Valley Health Services, and together we are taking every precaution to ensure patient and community safety in the wake of the COVID-19 pandemic. We will be providing updates here.
Updated: March 17, 2020
Merrimack Valley Health Services, partner of Lawrence General Hospital, has made the difficult decision to close for all outpatient imaging through April 6th.
Patients with scheduled exams: Our Care Team is in the process of contacting patients to reschedule their exams for a later date. If you have questions about rescheduling your exam, please call (888) 684-7674 to speak with a Care Team member. For questions about the next steps in your care, please call your referring provider.
Referring providers: For all STAT exams, please call our scheduling team at (888) 684-7674 and ask for “STAT MRI” and they will schedule your patient at Lawrence General Hospital.
We will provide updates here on our scheduled re-opening date as soon as we are able.
The Centers for Disease Control and Prevention (CDC) has provided guidance and critical objectives for U.S. healthcare facilities, including appropriate hand hygiene, cough etiquette, and social distancing. In addition to emphasizing and practicing the CDC guidance for healthcare personnel, we have a comprehensive infection control policy and standard process to mitigate the risk of transmission of infectious disease, including COVID-19.
Pre-Screening, Scheduling and Rescheduling
In addition to emphasizing and practicing the CDC guidance for healthcare personnel, Alliance Radiology and Merrimack Valley Health Services (MVHS) have implemented a pre-screening process for patients to mitigate the risk of transmission of COVID-19. Patients determined to be in an at-risk category will be rescheduled and referred to their referring or primary care providers for next steps in their care.
Patients with scheduled exams April 7th or later: If you were not displaying symptoms at the time of scheduling your exam, but have since begun to experience symptoms of COVID-19 (including a fever, cough, sore throat or shortness of breath/difficulty breathing), please do not come to our center. Call your referring provider for next steps in your care, and call (888) 684-7674 to speak with an MVHS Care Team member who will work with you to reschedule your exam.
Infection Control Policies
Alliance Radiology and Merrimack Valley Health Services have worked with each of our partner teams with ongoing infection control policies and practices internally—which we will continue to practice when we re-open for exams—including:
- The use of required hand sanitization and hand hygiene;
- Glove use by our clinical staff;
- Thorough and repetitive disinfection of all medical imaging equipment, patient care hardware, and contact surfaces using EPA- and CDC-approved products after each patient’s use.
The COVID-19 pandemic across the U.S. continues to change rapidly. We are dedicated to keeping you informed.
We are committed to a whole-of-society approach built around strict adherence to infectious disease control policies and procedures, and a comprehensive strategy to prevent infections, save lives and minimize impact. Following the recommendations of the CDC, World Health Organization (WHO), Department of Homeland Security (DHS), the U.S. State Department, local community leaders and departments of health, we are prepared to navigate through these challenging circumstances with your safety and confidence in Merrimack Valley Health Services at the forefront of everything we do.
Thank you for your understanding and support as we remain committed to our mission to provide the highest quality health care to the communities we serve.
Social Distancing. Avoid close contact with others by giving yourself about six feet of space whenever possible/practical, to reduce the risk of spread of COVID-19 disease.
Keep Hands Clean. Clean your hands often. Use alcohol-based hand sanitizers or wash your hands with soap and water for at least 20 seconds.
Avoid Touching Face. Try to avoid touching your eyes, nose and mouth with unwashed hands.
Have A Cough or Cold? Cover your cough or sneeze with a tissue, not your hand. Throw the tissue in the trash.
Clean Surfaces. Clean and disinfect frequently touched objects and surfaces, using a cleaning spray or wipe.
Feeling Sick? Stay home when you’re sick. If you believe you’ve been exposed to someone with COVID-19, even if you are not showing symptoms, please stay home and contact your primary care physician.
View the CDC COVID-19 prevention factsheet.
NOVEL CORONAVIRUS: WHAT YOU SHOULD KNOW
Signs and symptoms of COVID-19:
- Sore throat
- Shortness of breath or difficulty breathing
- Recent close contact with a COVID-19 patient or recent travel to a Level 2 or 3 Travel Health Notice area designated by the CDC.
What to do if you suspect you have COVID-19?
If you or a loved one are experiencing the symptoms listed above, it is important to give advanced notice before visiting any healthcare facility. Call your healthcare provider for advice and next steps.